Whether you’re shivering in the winter chill or sweltering in the heat and humidity, there’s only one thing you need to remember. When the temperature hits you, just get a Fujitsu!

And right now when you buy an eligible Fujitsu air conditioner you’ll receive a digital prepaid Mastercard®️worth up to $450* with Fujitsu’s Free Money Promotion.

Simply purchase an eligible Fujitsu General Cooling Only Inverter Split System, Reverse Cycle Inverter Split System, Inverter Multi Split System, or Ducted System during the promotional purchase period (9:00am AEST Saturday 1st May to 4:59pm AEST Tuesday 31st August 2021) and click on the link below to lodge your claim.

Your claim must be lodged by 4:59pm AEDT Friday 29th October 2021. Please see eligible model listing for further details in regard to your reward entitlement.

Your claim will be validated within 4 weeks of submission. If you have selected to receive a physical prepaid Mastercard, it will be mailed to the address stated on your claim within 4 weeks from claim approval notification. If you have selected to receive a digital prepaid Mastercard, it will be delivered to you within 1 week of claim approval notification via SMS to the Australian mobile phone number submitted with the claim.

Click here to check on your claim status.

LODGE A CLAIM

ELIGIBLE MODELS LIST

CHECK CLAIM STATUS

TERMS & CONDITIONS



*Purchase by 4:59pm AEST 31/08/21. Claim by 4:59pm AEDT 29/10/21. Domestic and residential purchases only. Eligible models only, see here for list. Exclusions apply, see full terms and conditions. Proof of purchase and payment required. Customers will need their outdoor model and serial numbers and indoor model number to complete their claim. Full terms and conditions available at fujitsugeneral.com.au/promotions. Fujitsu Free Money Prepaid Mastercard is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte. Ltd. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Mastercard prepaid cards can be used at all merchants that accept Mastercard prepaid cards. Terms and conditions apply. Promoter is Fujitsu General (Aust.) Pty Limited (ABN 55 001 229 554) of 1 Telopea Place, Eastern Creek NSW 2766.

FUJITSU FREE MONEY 2021
TERMS AND CONDITIONS
ELIGIBILITY CONDITIONS AND PROMOTIONAL PERIOD
1. Information on how to Claim (defined below) and details of Rewards (defined below) form part of these
Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and
Conditions. The offer in this promotion is not valid in conjunction with any other offer unless specified
otherwise.
2. The "Promotional Purchase Period" commences 9:00am AEST on Saturday 1st May 2021 and ends for
purchases at 4:59pm AEST on Tuesday 31st August 2021. Final Claims close at 4:59pm AEDT on Friday
29th October 2021. No Claims will be accepted after this date under any circumstances.
3. The promotion is only open to Australian residents ("Claimant").
4. Employees and immediate families of the Promoter and its agencies including participating retailers and
dealers associated with this promotion are ineligible to Claim. “Immediate family” means any of the
following: spouse, ex-spouse, de-facto spouse, child, or stepchild (whether natural or by adoption),
parent, stepparent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister,
stepbrother, stepsister, or 1st cousin. Purchases by, for and in the name of trusts, companies, businesses,
commercial or residential developers/developments and purchases by builders, subcontractors,
installers/resellers and their immediate family, churches, not-for-profit organisations, sporting clubs and
donations are not eligible. The purchaser is considered as the payer for the Eligible Products (defined
below) as shown on the submitted proof of payment document.
5. Claimants under 18 years of age must have parental/guardian approval to enter and further, the
parent/guardian of the Claimant must read, understand, and accept the full Terms and Conditions
available at www.fujitsugeneral.com.au/promotions. Parents/guardians may be required by the
Promoter to enter into a further agreement as evidence of consent to the minor participating in this
promotion. If a Claimant is under the age of 18 years, the Reward will be awarded to the Claimant’s
nominated parent or guardian on the Claimant’s behalf.
6. Purchases must be from any participating Fujitsu retailer or dealer in Australia. Purchases must be in the
Claimant’s personal name only.
7. Purchases must only be for domestic and residential use and non-residential applications are excluded.
Purchases from registered builders or commercial or residential developers and other entities that are
not individuals as described in point 4 above are excluded from this promotion and will be ineligible if
submitted.
HOW TO CLAIM
8. To Claim a Reward, the Claimants must:
a. purchase a product as detailed in the “eligible product list” noted below and also in the FAQ’s
section found at www.fujitsugeneral.com.au/promotions (“Eligible Product”) during the
Promotional Purchase Period and keep their original proof of purchase (i.e. invoice or tax invoice,
"Proof of Purchase"); and
b. by 4:59pm AEDT on Friday 29th October 2021 complete the Claim form online at
www.fujitsugeneral.com.au/promotions, inputting all of the requested details, including but not
limited to, personal details, residential or delivery address, the outdoor model and serial number
and indoor model number of the Eligible Product purchased, upload a copy of their Proof of
Purchase and proof of payment (i.e. a transaction receipt such as an EFT receipt, a bank
statement or credit card slip showing the purchase, etc.) for the Eligible Product
purchased,("Claim").
The Promoter is not responsible if a Claimant’s mobile device/desktop is not sufficiently capable for
the purpose of submitting a Claim, including having the requisite photograph capability.
In the case of Claimants who have purchased an Eligible Product for their domestic/residential
use during the Promotional Purchase Period, but have not yet had it delivered or installed, and
therefore cannot locate the outdoor serial number in time to make a valid Claim, they must
contact the Promoter in writing via https://www.fujitsugeneral.com.au/help-centre/contactus
prior to 4:59pm AEDT on Friday 29th October 2021 so that alternative arrangements for reward
issue can be made. Claimants will have until 4:59pm AEDT on Tuesday 30th November 2021 to lodge
any additional or correct documentation should the Promoter deem the original Claim not valid. The
Promoter will not accept additional documentation submitted after this date.
For the purpose of this promotion, “purchase” is defined as a fully paid Eligible Product, with zero
balance owing, with payment having been fully made within the Promotional Purchase Period. If the
Claimant has paid in cash, this must be clearly displayed on the invoice.


ELIGIBLE PRODUCT LIST



9. Claimants must retain their original Proof of Purchase and proof of payment documents (where
applicable) for all Claims. Failure to produce the required documentation for all Claims when requested
may, in the absolute discretion of the Promoter, result in invalidation of ALL of a Claimant’s Claims and
forfeiture of any right to a Reward. Purchase receipt(s) and tax invoice(s) must clearly show only the
Claimant‘s full personal name, the residential installation address, the Eligible Product model purchased
and specify the store of purchase and that the purchase was made during the Promotional Purchase
Period but prior to any Claim by the Claimant.
10. The Claimant’s full personal name must appear on all proof of purchase documentation provided to verify
ownership and entitlement to Claim a Reward. Uploaded files must be submitted in PDF, JPEG or PNG
format and must not exceed 4MB file size. If a Claimant is not able to upload documents, then they must
be able to print off a copy of their Claim form and then fax together with their proof of purchase and
proof of payment documents to the Promoter’s fax number (+61 2 8079 0747). If the Eligible Product is
paid for by cash, the Promoter may ask for evidence of this transaction from the supplier of the product(s)
before fulfilling the Claim.
11. Multiple Claims are permitted, subject to the following:
a. only one (1) Claim permitted per Eligible Product purchased during the Promotional Purchase
Period; and
b. each Claim must be submitted separately and in accordance with these Terms and Conditions.
At the sole discretion of the Promoter, Claim forms completed by third parties on behalf of Claimants
may be rejected. Initial and most correspondence from the Promoter, its agents, contractors, service
providers or prize suppliers to Claimants will be via email to the email address and via SMS to the mobile
phone number provided on the Claimant’s Claim form however we may also do a follow-up via phone
call to the number provided on the Claim form. If the Claimant requires any assistance in relation to
completion or submission of the Claim form, they can contact the customer call line on 1800 431 338.
12. If for any reason the product is returned post initial purchase, the relevant Reward will be forfeited
(unless the product is defective).
13. The Promoter reserves the right, at any time, to verify the validity of Claims and Claimants (including a
Claimant’s identity, age, and place of residence) and reserves the right, in its sole discretion, to disqualify
any individual who the Promoter has reason to believe has breached any of these Terms and Conditions,
tampered with the Claim process or engaged in any unlawful or other improper misconduct calculated
to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the
Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute
a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from
such an offender are reserved. If there is a dispute as to the identity of a Claimant, the Promoter reserves
the right, in its sole discretion, to determine the identity of the Claimant.
14. Any Claim which is incomplete, indecipherable, invalid or does not comply with the Terms and Conditions
outlined will not be accepted and is ineligible for a Reward. The Promoter will notify Claimants by email
upon approval of their Claim, if further information is required or upon rejection of their Claim.
REWARD CONDITIONS
15. Each valid Claim received will entitle that Claimant to the gift of one (1) Reward as follows:
i. Cooling Only Split Systems
a. Claimants who purchase an eligible Fujitsu Cooling only Inverter Split System Air Conditioner
with a rated cooling capacity of 3.5kW or below will be eligible for a $100 Reward;
b. Claimants who purchase an eligible Fujitsu Cooling only Inverter Split System Air Conditioner
with a rated cooling capacity above 3.5kW but below 8.0kW will be eligible for a $150
Reward;
c. Claimants who purchase an eligible Fujitsu Cooling only Inverter Split System Air Conditioner
with a rated cooling capacity of 8.0kW or above will be eligible for a $200 Reward.
ii. Reverse Cycle Split Systems
a. Claimants who purchase an eligible Fujitsu Reverse Cycle Inverter Split System Air
Conditioner with a rated cooling capacity of 3.5kW or below will be eligible for a $150
Reward;
b. Claimants who purchase an eligible Fujitsu Reverse Cycle Inverter Split System Air
Conditioner with a rated cooling capacity above 3.5kW but below 8.0kW will be eligible for a
$200 Reward;
c. Claimants who purchase an eligible Fujitsu Reverse Cycle Inverter Split System Air
Conditioner with a rated cooling capacity of 8.0kW or above will be eligible for a $250
Reward.
iii. Reverse Cycle Multi Split System
a. Claimants who purchase an eligible Fujitsu Reverse Cycle Inverter Multi Split System Air
Conditioner will be eligible for a $400 Reward.
iv. Ducted Air Conditioning System
a. Claimants who purchase an eligible Fujitsu Reverse Cycle Inverter Ducted Air Conditioner will
be eligible for a Reward valued up to $450 (refer to eligible model listing for details of
Reward value)
(each, a "Reward").
For the purposes of this promotion, the purchase of any Fujitsu Reverse Cycle Inverter Multi Split
System will be considered as one (1) complete Fujitsu Inverter Multi Split System and the Claimant will
be entitled to only one (1) relevant Fujitsu Reward in respect of that purchase.
16. Claimants can elect to receive their Reward as either:
a. a Vault Pays-enabled Fujitsu Digital Prepaid Mastercard® delivered within 1 week of Claim
approval via SMS to the Australian mobile phone number submitted with their Claim ("Digital
Reward"); or
b. a physical Fujitsu Prepaid Mastercard delivered within 4 weeks of Claim approval via mail to the
delivery address submitted with their Claim ("Physical Reward").
17. In the case of Claimants who have multiple Eligible Product purchases approved under the one Claim ID,
the Promoter reserves the right to load the accumulated value of each Reward they are eligible for on to
a single Vault Pays-enabled Fujitsu Digital Prepaid Mastercard in the format chosen by the Claimant,
rather than one per valid Eligible Product purchased.
18. Claimants must allow up to 4 weeks for validation after submission of a Claim. The Claimant will be sent
an email to the email address provided on the Claim form with notification of Claim approval.
19. The Promoter will not be responsible for any Reward which is lost, late or misdirected including by reason
of the misstatement or illegibility of the mobile phone number or delivery address of the Claimant in the
Claim form forming part of their Claim or the failure of a Claimant to notify the Promoter of a change in
mobile phone number or delivery address of the Claimant. Use of the Reward is subject to all the Terms
and Conditions located at https://www.vaultps.com.au/terms. Use of the prepaid physical Reward is
subject to all the Terms and Conditions located at ffmrewards21.com.au.
DIGITAL REWARD ACTIVATION AND REDEMPTION
20. Redemption of the Digital Reward is subject to the terms and conditions of Vault Payment Solutions
including activating the Digital Reward before the specified expiry date which will be sent to the
Claimant when their Digital Reward activation code is sent by SMS to the mobile phone number they
provided when entering the promotion.
21. The Digital Reward needs to be activated by following the link to access the Vault Payments
Application via the App store that is sent in the SMS with their Digital Reward activation code. By
clicking on this link in the SMS, the Claimant will automatically download and open the Vault
Payments App, entering and validating the Claimant’s mobile number and activation code. The
Claimant is then required to:
a. create a password (minimum of 6 characters) if they are a first time user of the Vault Payments
App.
b. registered users of Vault Payments App already, enter their existing password,
the Claimant may then add the card to the wallet on their phone.
22. Claimants can create a PIN for the Digital Prepaid Mastercard via the Vault Payments App as using the
Digital Reward for purchases over $100 may require Claim of a PIN. Instructions on how to set up a PIN
are found in the “How do I find my pin number?” FAQ located at https://www.vaultps.com.au/faq/.
23. Digital Reward activation codes expire at 11:59pm AEST/AEDT (as applicable) on the stated expiry date
of the activation code. The expiry date provides 3 months in which the Digital Reward activation code
must be activated.
24. The Digital Reward is valid until the expiry date shown on the front of the card in the Vault Payments
App (not less than 12 months from date of production) and cannot be used after expiry. At expiry, the
remaining available balance will be forfeited.
25. Claimants who do not have a supported smart phone will be notified via a web page when they click on
the link that was sent to them by SMS to activate their Vault Pays-enabled Fujitsu Digital Prepaid
Mastercard. The web page will direct them to an online web form to facilitate provision of an alternate
reward of a physical Fujitsu Prepaid Mastercard gift card upon request. Digital Rewards that are not
activated or redeemed within the designated time frame included in the SMS sent with the code cannot
be re-activated, extended or refunded in any way. The Promoter is not responsible should the Claimant
fail to activate or redeem the Digital Rewards in time.
26. Customer support for the Vault Pays-enabled Fujitsu Digital Prepaid Mastercard is available at
https://www.vaultps.com.au/faq/activate-card/.
PHYSICAL REWARD ACTIVATION AND REDEMPTION
27. Redemption of the Physical Reward is subject to the terms and conditions available at
ffmrewards21.com.au including activating the Physical Reward at least one (1) month before the expiry
date printed on the front of the card.
28. Physical Rewards need to be activated at ffmrewards21.com.au or on 1800 431 338. To activate the
Physical Reward, the card holder must provide the following details: First Name, Last Name, Email
Address, Claim Activation Code (found on the back of the card) and Claim ID as registered for the Physical
Reward and the Card Number issued to the Claimant. These details must match those in the submitted
Claim.
FORFEITURE, REPLACEMENT & LIMITATIONS
29. Any unused balance of the Reward as of card expiry date will be forfeited.
30. If a Reward is unavailable, the Promoter, in its discretion, reserves the right to provide a substitute
product or item to the equal value and/or specification.
31. The Reward is not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
Any ancillary costs associated with redeeming the Reward are not included.
GENERAL
32. A Claim form may be subject to such follow up enquiries or investigations or security and verification
checks as the Promoter determines to apply at the absolute discretion of the Promoter. The Claim form
will be ineligible if the Claim form and/or the original or photocopied proof of purchase (valid tax invoice)
and proof of payment is mutilated, illegible, stolen, forged, reconstructed, altered, incomplete or
tampered with in any way, or if they fail any of the Promoter’s security and verification checks or if the
Promoter in its absolute discretion determines that a Claimant is not an eligible Claimant or the Claim
form does not comply with the Terms and Conditions as outlined, whether as a result of follow up, inquiry
or investigation or otherwise.
33. The Promoter accepts no responsibility for late, lost, or misdirected mail, email, or SMS transmission due
to circumstances beyond the Promoter’s reasonable control.
34. Each submitted Claim becomes the property of the Promoter, including any intellectual property rights.
35. If, for any reason, a Claimant does not take or redeem a Reward (or an element of the Reward) at or by
the time stipulated by the Promoter, then the Reward (or that element of the Reward) will be forfeited.
36. The decision of the Promoter on all matters pertaining to this promotion is final. No correspondence will
be entered into.
37. The Promoter accepts no responsibility for any tax implications that may arise from the offer.
Independent financial advice should be sought. If for GST purposes this promotion results in any supply
being made for non-monetary consideration, Claimants must follow the Australian Taxation Office’s
stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST
inclusive market values.
38. Nothing in these Terms and Conditions limits, excludes, or modifies or purports to limit, exclude or
modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well
as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and
Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be
excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers,
employees, and agents) excludes all liability (including negligence), for any personal injury; or any loss
or damage (including loss of opportunity); whether direct, indirect, special, or consequential, arising in
any way out of the promotion.
39. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the
Promoter (including its respective officers, employees, and agents) is not responsible for and excludes
all liability (including negligence), for any personal injury; or any loss or damage (including loss of
opportunity); whether direct, indirect, special, or consequential, arising in any way out of:
a. any technical difficulties or equipment malfunction (whether or not under the Promoter’s
control);
b. any theft, unauthorised access or third party interference;
c. any Claim or Reward that is late, lost, altered, damaged or misdirected (whether or not after
their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
d. any tax liability incurred by a Claimant; or
e. use/redemption of a Reward.
40. Retailers/dealers are not authorised to verify, pay or advise about, any Claim, the offer, or the
promotion.
41. Any cost associated with accessing the promotional website is the Claimant’s responsibility and is
dependent on the Internet service provider used. The use of any automated software or any other
mechanical or electronic means that allows a Claimant to automatically Claim and enter repeatedly is
prohibited and will render all Claims submitted by that Claimant invalid.
42. All Claimants acknowledge that the Promoter can rely on these Terms and Conditions even if the
Promoter only learns of a person’s ineligibility after the Promoter has awarded a reward to the ineligible
person. Payment of the reward value to the Promoter may be required by the Claimant if this occurs.
43. If this promotion is interfered with in any way or is not capable of being conducted as reasonably
anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited
to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole
discretion, to the fullest extent permitted by law:
a. to disqualify any Claimant; or
b. to modify, suspend, terminate, or cancel the promotion, as appropriate.
44. By submitting a Claim in the promotion, Claimant’s consent to the Promoter using their name, likeness,
image and/or voice (including photograph, film and/or recording of the same) in any media for an
unlimited period without remuneration for the purpose of promoting this promotion (including any
outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
45. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this
purpose, disclose such PI to third parties, including but not limited to agents, contractors, service
providers and prize suppliers, such as Vault Payment Solutions Group Pty Ltd (ABN 66 632 373 105) and
EML Payment Solutions Limited ABN 30 131 436 532. Submitting a Claim is conditional on providing this
PI. The Promoter will collect, use and disclose such PI as set out in its Privacy Policy, which can be viewed
at www.fujitsugeneral.com.au/help-centre/privacy-policy. In addition to any use that may be outlined in
the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use
the PI for promotional, marketing, publicity, research and profiling purposes, including sending
electronic messages or telephoning the Claimant. The Privacy Policy also contains information about
how Claimants may opt out, access, update or correct their PI, how Claimants may complain about a
breach of the Australian Privacy Principles or any other applicable law and how those complaints will be
dealt with. All Claims become the property of the Promoter. This may include disclosures to organisations
outside Australia including in places such as Singapore. In addition, where the Vault Payment Solutions
Group Pty Ltd or EML Payment Solutions Limited handle PI on behalf of the Promoter, such PI will also
be handled in accordance with their respective privacy policies, which can be viewed at
https://www.vaultps.com.au/privacy-policy/ and https://www.vaultps.com.au/privacy-policy/.
46. As a condition of Claiming a Reward, the Claimant may be required to sign any legal documentation as
and in the form required by the Promoter and/or Reward suppliers in their absolute discretion, including
but not limited to a legal release and indemnity form. In the event a Claimant is under the age of 18, a
nominated parent/legal guardian of such Claimant will be required to sign the legal documentation
required under this clause on their behalf.
47. Any ancillary costs associated with redeeming the Vault Pays-enabled Fujitsu Digital Prepaid Mastercard
are not included. The Vault Pays-enabled Prepaid Mastercard must be activated within 3 months of issue
and is valid for 12 months after activation. At expiry of the Vault Pays-enabled Mastercard any unused
balance will be forfeited. We will not give you notice prior to expiry. Card expiry and balance can be
found on your mobile device in your digital wallet. All Rewards are issued by EML Payment Solutions
Limited (ABN 30 131 436 532) AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte. Ltd.
See www.vaultps.com.au/terms for terms and conditions. Mastercard is a registered trademark, and the
circles design is a trademark of Mastercard International Incorporated.
48. This promotion is in no way sponsored, endorsed, or administered by, or associated with any social media
platform, including Facebook, Instagram, and Twitter. Claimants provide their information to the
Promoter and not to any social media platform. Claimants completely release any relevant social media
platforms from any and all liability.
49. The Promoter is Fujitsu General (Aust.) Pty Limited (ABN 55 001 229 554), 1 Telopea Place, Eastern Creek
NSW 2766.